PSD 2.3.2 Supported actors who provide financial and non-financial service

Indicator Name	PSD 2.3.2 Number of supported civil society, public or private actors who provide financial and non-financial service
Indicator Definition	Civil society, public or private actors: This includes a wide range of stakeholders such as civil society organizations (CSOs), public institutions, private sector entities, and other actors involved in governance and service delivery.Supported actors are those who have benefitted from the project either directly through Helvetas or indirectly through our implementing partners. This support can include capacity development, financial assistance, or in-kind contributions such as equipment, training, or materials. They are part of the primary stakeholders and actors important for the project to reach its goals. Consortium partners, service providers and third party collaborators are not included. Read more about Partnership indicators in the Performance Indicator Handbook. Financial services: Encompasses a wide array of offerings such as savings accounts, loans, insurance, investment opportunities, mobile banking, and other financial tools that help individuals manage their finances, save, invest, or access credit. Non-financial services: Encompasses a broad range of offerings designed to support and enhance the operations and growth of MSMEs and entrepreneurs. These include business development services, such as training and capacity building in business management, marketing, and technical skills. Other examples are the provision of agricultural inputs like seeds and equipment, technical assistance, advisory services, market linkages, legal and regulatory support, and access to technology and digital tools. These services aim to improve productivity, market access, and overall business sustainability.
Indicator Level	Output

Indicator Name

PSD 2.3.2 Number of supported civil society, public or private actors who provide financial and non-financial service

Indicator Definition

Civil society, public or private actors: This includes a wide range of stakeholders such as civil society organizations (CSOs), public institutions, private sector entities, and other actors involved in governance and service delivery.Supported actors are those who have benefitted from the project either directly through Helvetas or indirectly through our implementing partners. This support can include capacity development, financial assistance, or in-kind contributions such as equipment, training, or materials. They are part of the primary stakeholders and actors important for the project to reach its goals. Consortium partners, service providers and third party collaborators are not included.

Read more about Partnership indicators in the Performance Indicator Handbook.

Financial services: Encompasses a wide array of offerings such as savings accounts, loans, insurance, investment opportunities, mobile banking, and other financial tools that help individuals manage their finances, save, invest, or access credit.

Non-financial services: Encompasses a broad range of offerings designed to support and enhance the operations and growth of MSMEs and entrepreneurs. These include business development services, such as training and capacity building in business management, marketing, and technical skills. Other examples are the provision of agricultural inputs like seeds and equipment, technical assistance, advisory services, market linkages, legal and regulatory support, and access to technology and digital tools. These services aim to improve productivity, market access, and overall business sustainability.

Indicator Level

Output

Disaggregation	Type of Actor: Civil society organisation Private Sector Public Sector
Measuring Unit	Civil society organizations, public, or private actors that received support to provide financial and non-financial services.

Disaggregation

Type of Actor:

Civil society organisation
Private Sector
Public Sector

Measuring Unit

Civil society organizations, public, or private actors that received support to provide financial and non-financial services.

Capacity Building for Financial Institutions: Conduct training programs to enhance the capacities of financial institutions to provide inclusive financial services.
Technical Assistance: Provide technical assistance to financial and non-financial service providers to improve their operations and service delivery.
Partnership Development: Facilitate partnerships between financial institutions, non-financial service providers, and other stakeholders to enhance service delivery.
Support for Business Development Services (BDS): Assist BDS providers in delivering services such as business planning, market analysis, and financial literacy training.
Digital Financial Services: Promote the development and implementation of digital financial services to increase accessibility and efficiency.

Data Source and Means of Verification	Project documents (training attendance lists, workshop reports, technical assistance records). Records from supported organizations or institutions (if needed). Surveys and interviews with supported actors (for feedback on quality and relevance).
Measuring Frecuency	Data should be collected continuously throughout the project, whenever activities are completed.
Data Collection Guidance	Register supported actors: Keep a clear record of each supported civil society, public, or private actor. Include details like their objectives, the activities they participated in, and the outcomes of those activities. Gather information through project reports, policy documents, and program records at each stage of the project. If resources are available, carry out follow-up surveys or interviews with the supported actors to understand how the support has impacted their ability to provide financial and non-financial services.

Data Source and Means of Verification

Project documents (training attendance lists, workshop reports, technical assistance records).
Records from supported organizations or institutions (if needed).
Surveys and interviews with supported actors (for feedback on quality and relevance).

Measuring Frecuency

Data should be collected continuously throughout the project, whenever activities are completed.

Data Collection Guidance

Register supported actors: Keep a clear record of each supported civil society, public, or private actor. Include details like their objectives, the activities they participated in, and the outcomes of those activities. Gather information through project reports, policy documents, and program records at each stage of the project.

If resources are available, carry out follow-up surveys or interviews with the supported actors to understand how the support has impacted their ability to provide financial and non-financial services.

Reporting to Head Office is done annually. Report the total number of civil society, public, or private actors that received support from Helvetas to provide financial and non-financial services without double counting.

Each organisation is counted as one, do not count the number of members. If an organisation has several "divisions" and the support provided to these divisions are clearly separate, e.g. they contribute to different outcomes, then each division can be counted as one.

If an actor participates in multiple activities, they should only be counted once within one calendar year. If an actor received support in a previous calendar year and is receiving support in the current year, they should not be counted in both years. Only new actors should be reported every year

This indicator does not include:

Service providers, such as trainers or consultants
Consortium partners, with whom we implement projects jointly
Third-party collaborators

For more information consult the institutional collaborators matrix

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PSD 2.3.2 Supported actors who provide financial and non-financial service

Indicator Definition

Disaggregation

Examples of Actvities

Data Collection

How to report

Related Indicators